Tuesday, February 2, 2021

Operational Excellence Foundations Kano model and Its Implications

The three types are dissatisfiers, or basic quality attributes; satisfiers, or performance quality attributes; and delighters, or excitement quality attributes.

Kano model and Its Implications from Operational Excellence Foundations by Richard Chua

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1 comment:

  1. Narayana Rao K.V.S.S.December 5, 2021 at 8:07 PM


    What is Operational Excellence in Manufacturing and Supply Chain?
    Operational Excellence - Effectiveness and Efficiency in Operations.
    Effectiveness: Customer Acceptance of the Product. Payment. Expected Profit Realization by the Company.
    Efficiency: Minimum Use of Resources in Achieving Effectiveness.
    Operational Excellence - Effectiveness and Efficiency Synthesis. - Narayana Rao.
    What is Operational Excellence in Manufacturing and Supply Chain? Effectiveness and Efficiency Synthesis. - Narayana Rao.

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